The QuickBooks Team is available around the clock to provide you with guidance and support. If you require further assistance or have additional questions, please feel free to contact us anytime. Remove or Unapply a Credit From an Invoice or Bill.Void or Refund Customer Payments in QuickBooks Desktop.I also want to share additional resources in case you will need them when giving a refund: Double-click the invoice and select Apply Credits. Start QuickBooks Desktop and open your data file.įor additional information about this tool, please refer to this article: Fix Common Problems and Errors With the QuickBooks Desktop Tool Hub. Press Ctrl + H to display the transaction history. Once opened, look for Program Problems, then select Quick Fix my Program.Double-click the icon on your Windows desktop to open the tool hub.Follow the on-screen steps to install and agree to the terms and conditions.Get answers for QuickBooks Enterprise Suite US support here, 24/7. You can look it up in your Downloads folder or in the location you selected when you downloaded it. Find answers to your questions about vendor credits with official help articles from QuickBooks. Open the file you downloaded ( QuickBooksToolHub.exe).Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub.You can utilize the QuickBooks Tool Hub, designed to address minor data and program issues when working in QuickBooks Desktop. In case you're still getting the same result, it's possible that a data or program-related issue is causing the credit to appear even after being applied to an invoice. Then, apply it to the invoice and check if you can no longer see it when receiving another payment. Click the Delete button and click OK to confirm that you want to delete it.Īfter that, record the credit memo once again.Select the Credit Memo to open the transaction.Proceed to the Recent Transaction section in the right hand corner.To address your concern, you can remove the credit memo that was applied as a payment and start the process anew. In QuickBooks, only unused or open credits are displayed when receiving payments. Let's get this work as intended when using customer credits, kimichap.
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